At Magda Jewelry, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, our return policy is designed to provide you with a straightforward and hassle-free process. Please review the details below:

 

1. Return Period:

You have 14 days from the date of receiving your order to initiate a return.

 

2. Eligibility:

To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Any item not in its original condition or damaged due to reasons not caused by our error may not be eligible for return.

 

3. Initiate the Return:

To initiate a return, please contact our customer support team at [email] within the 14-day period. Provide your order number and reason for return.

 

4. Return Authorization:

Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.

 

5. Shipping the Return:

You will be responsible for the return shipping costs. Please package the item securely and use a trackable shipping method. We recommend obtaining a proof of postage.

 

6. Inspection and Refund:

Once we receive the returned item and inspect it, we will notify you about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

7. Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

8. Non-Returnable Items:

Certain items, such as personalized or bespoke creations, are non-returnable unless they are faulty.

 

9. Faulty or Damaged Items:

If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or refund.

 

10. Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at  support@magda-shop.com or +1 (705) 800-9871.

Thank you for choosing Magda Jewelry.

We appreciate your trust, and we are committed to ensuring your satisfaction with our products.

Last Updated: 03/01/2024